Walkin for Desktop Support on 28 July at Bangalore

Company Name : Microland Limited

Skills Required : (UG - Any Graduate - Any Specialization) AND (PG - Post Graduation Not Required, Any PG Course - Any 

Experience Required : 1 - 3 Year(s)

Job Location : Bangalore 

Walkin Date : 28 July 2012 

Walkin Time : 10:00 a.m - 02:00 p.m 

Job Description : 

Roles & Responsibilities
Good in OS troubleshooting(Win 7 apart from win 2K,XP,etc)
Experience in Lotus notes or outlook, MS word, MS excel
Should have experience in application support
Knowledge in Blackberry configuration
Should have exposure to basic network troubleshooting
Exposure to media(tape) Backups/restore
Exposure and understanding of ticketing tool
Understanding of ticket process-incidents/service requests
Understanding of SLA and meeting targets
Understanding of service desk process of logging tickets and allocation
Understanding of asset/inventory record process, movements etc.
Understanding to coordinate with vendors/principles
Understanding of client management, user response(email/verbal)
Knowledge of patch management, Infosec/AV updates
Salary:Not Disclosed by Recruiter
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Role:Associate/ Senior Associate -(Technical) 

Walkin Venue : 

Venue:
1B, Ecospace
Bellandur, Outer Ring Road
Bangalore 560 103
Experience in PC, laptop and printer troubleshooting 

Posted Date : 24/07/2012