Dell hiring "Client Tech Support Associate" for freshers/Experienced graduates-Bangalore,October 2012

Tweet

Pin It

Client Tech Supt Associate
Bangalore, Karnataka, India

·  Answer customer calls / inquiries (internal and external) on related issues, e.g: Technical queries, Dispatches & Customer Escalation both phone and email systems

· Need to provide resolution for all the calls by researching and navigating through knowledge base

·  Identify and provide input on unique or recurring customer problems.

·  Deal with other departments – eg: Sales or customer service etc... to solve the customer issues    .

.  Responsible for setting realistic customer expectations and meeting or exceeding these expectations

·  Responsible for setting realistic customer expectations and meeting or exceeding these expectations

· To verify and investigate into customer's complaints or issues and drive for resolution within specified time frames.

Qualification
·         Regular Education Purusing candidates are not eligible
·         Any Graduate (Fresher or Experienced)
·         Undergraduates with 12 months of International BPO experience
·         Undergraduates with 18 months of Domestic BPO experience
·         Should be able to work under pressure with minimum supervision
·         Willing to work in shifts

Versant Cut off of 55%

Job Requisition Number: 1200186O

Apply Online