Company : CONVERGYS
Job Location : Cochin, Bangalore
Job Posted : 19/07/2012
Job End Date : 29/07/2012
Position : Technical Support Officer
Job Description :
KBCCP Recruitment Drive for Convergys 2011 / 2012 Batch Any Graduates On 28th July @ Cochin
Program: Windows 8- (Technical Support Officer)
Event Date : 28th & 29th of July
Venue :
University College of Applied Sciences, Edappally, Near Changampuzha park, Cochin
Eligibility:
Graduate 2012/ 2011 (Fresher (BE/BTech/ MCA/ MSc/ BSC BCA, (Any Grads with basic computer Knowledge ) Or experienced Candidates.
Desired Profile:
1. Good knowledge of computer and MSWindows 8 Operating System.
2. Courteous with strong customer service orientation
3. Flexible working in US shifts, 24/7.
4. Flexible with week offs.
Principal Duties and Responsibilities:
1.Greetcustomers in a courteous, friendly, and professional manner using agreed upon procedures.
2. Listen attentively to customer needs and concerns; demonstrate empathy.
3. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
4. Meet customer requirements through first contact resolution.
5. Confirm customer understanding of the solution and provide additional customer education as needed.
6. Prepare complete and accurate work and update customer file.
7. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
8. Effectively transfer misdirected customer requests to an appropriate party.
9. Contribute ideas on ways to resolve problems to better serve the customer ?
and/or improve productivity.
10. Participate in activities designed to improve customer satisfaction and business performance.
11. Occasionally use decision-support tools to answer questions.
12.Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
13. Offer solutions to issues that are often non-standard/non-routine and require some clarification.
14. Maintain broad knowledge of client products and services.
Benefits:
Reimbursement of travel fare to Bangalore (up to 3 tier AC).
Company Guest house stay for 7 days.
Hiring Process:
1 Basic Screening / HR.
2 Written Test.
3 Online Test.
4 Voice Assessment.
5 Operations Round.
6 LO1/Offer.
Post : Technical Support Officer
Salary :
For more details Call KBCCP (9am to 6pm) on working days.
All the candidates should bring the following to test venue:
* Two copies of Resume
* Two sets of photocopies of your mark lists
* Three copies of passport size photographs
* Any Photo ID [College, DL, PAN, Voters]
Confirmation / Hall Ticket :
* Online Confirmation open
* KBCCP [Login / New Registration] to confirm / access hall ticke
CLICK HERE TO APPLY
